Unlock the Full Potential of My Aged Care Physio


Welcome to Fizzio Clinics, where our mission is to help older adults age well and maintain their independence through customised physiotherapy services. Many of our clients benefit from My Aged Care Physio (MAC), the central hub for Australians accessing aged care services. Understanding how to effectively utilise these services, especially Home Care Packages (HCP), can significantly enhance your quality of life.

Our clients have reported that while My Aged Care is an invaluable system of support for older Australians, it can be complex, confusing, and difficult to navigate. At Fizzio Clinics, our experts are dedicated to guiding you through this system, ensuring that you receive the necessary support with clarity and ease.

To ensure you fully benefit from these opportunities, let’s delve deeper into understanding how My Aged Care can be effectively utilised to meet your specific needs.

Understanding My Aged Care (MAC)

My Aged Care is the starting point for accessing aged care services in Australia. This government service aids older people and their families in navigating the aged care system, which is crucial for applying for any form of aged care support, including Home Care Packages.

Overview of My Aged Care Physio Programs

My Aged Care (MAC) offers a variety of programs thoughtfully designed to cater to the diverse needs of older Australians, each focusing on different aspects of aging and maintaining independence:

Commonwealth Home Support Programme (CHSP): Tailored for those who need minimal support, this program helps seniors stay independent at home by providing assistance with household tasks, personal care, meals, and transportation. It’s ideal for those who are mostly self-sufficient but require a bit of help to continue living independently.

Home Care Packages (HCP): For those requiring more comprehensive support, Home Care Packages offer a deeper level of assistance and are categorized into four levels:

Level 1: For basic care needs.Level 2: For low-level care needs.Level 3: For intermediate care needs.Level 4: For high-level care needs. Each level provides a progressively higher package of support, tailored to meet specific individual needs, including services like physiotherapy, nursing, and personalized care planning.

Residential Aged Care: This program is designed for individuals who can no longer live independently. It provides a residential setting where full-time nursing care, accommodation, and meals are offered, suitable for those with complex care needs that exceed what can be managed at home.

Short-Term Care Programs:

Transition Care: Aims to help older people recover and regain independence after a hospital stay by providing short-term rehabilitation and care, improving health, and reducing the risk of readmission to the hospital.Respite Care: Offers temporary relief to caregivers by providing short-term care for the elderly in various settings, including at home or in an aged care facility. This support allows caregivers to take a break while ensuring their loved ones continue to receive the necessary care.

Each program within My Aged Care is meticulously tailored to meet the unique needs and circumstances of older Australians. MAC serves as the central access point, streamlining the process from assessing needs to coordinating the appropriate services. This centralized approach ensures that each individual receives precisely tailored care, managed seamlessly. By clarifying the available care options and guiding families through the necessary steps, MAC effectively simplifies the complexities of navigating the aged care system, ensuring seniors receive the support they need to thrive.

Building on your understanding of the specialised care provided by My Aged Care, let’s explore the next step: how you can access these services to ensure you receive the support you need.

How to Access MAC Services

Accessing aged care services through My Aged Care involves a series of steps that are designed to ensure that individuals receive the personalised care they need. Here are the key stages of the process:

1. Initial Contact:

Website or Phone: The first step is to contact My Aged Care through their website or their dedicated phone line. This initial contact will help you start the registration process.Information You’ll Need: Be prepared to provide personal details, including your Medicare number and information about your current health status and existing support.Inquiry Submission: If you prefer not to call, you can submit an inquiry form online. This form asks for basic information and a brief description of your needs.

2. Phone Screening:

Determine Care Needs: During the initial call, a representative will ask several questions to understand your care needs and determine whether a face-to-face assessment is necessary.Immediate Advice: You can also receive immediate advice and information about services that might suit you without further assessments.

3. Assessment:

Types of Assessments: Depending on your needs, you will be directed to either a Regional Assessment Service (RAS) for basic support needs (usually under CHSP) or an Aged Care Assessment Team (ACAT) for more complex care needs, including Home Care Packages and residential care.Scheduling: An appointment will be scheduled for an assessor to visit your home or a location near you.During the Assessment: The assessment covers your health, mobility, daily routine, and social environment. It is designed to determine the level of care and support you require.

4. Approval and Allocation:

Eligibility and Approval: If you are found eligible after the assessment, you will receive an approval letter detailing the type of care services you are approved for, such as a specific level of Home Care Package.Waitlist and Allocation: Due to demand, you may be placed on a national waitlist for home care packages. You can consider interim services like CHSP if urgent care is needed during this time.Referral Code: You will receive a referral code once a package becomes available. This code allows you to contact service providers in your area to arrange your services.

5. Choosing a Service Provider:

Research Providers: Use the referral code to explore different service providers that meet your needs. You can compare providers based on services offered, fees, and availability.Making Contact: Contact your chosen providers to discuss your needs, their services, and how they can best serve you with the allocated Home Care Package.

6. Managing Your Care:

Service Agreement: Once you choose a provider, you will enter into a service agreement that outlines the services you will receive, the costs, and other terms.Ongoing Reviews: Your care plan will be regularly reviewed to ensure it continues to meet your needs as they change over time.

Each of these steps is crucial in ensuring you receive the appropriate level of care. My Aged Care is designed to provide guidance and support throughout the entire process, from initial contact to managing your care services.

With a clear grasp of how to navigate and access the My Aged Care system, let’s now turn our focus to a specific aspect of care—understanding the role of physiotherapy in maximising your My Aged Care funding and enhancing your overall wellbeing.

The Role of Physiotherapy in Maximising your My Aged Care Funding

Physiotherapy is a crucial component in maintaining the quality of life for the elderly, significantly improving mobility and managing pain—key factors for ageing well (Snowdon, 2022). At Fizzio Clinics, we provide specialised physiotherapy services accessible through various My Aged Care Physio programs like the Commonwealth Home Support Programme (CHSP) and Home Care Packages (HCP), ensuring care is personalised to enhance each client’s independence and quality of life.

Physiotherapy Services Offered at Fizzio Clinics:

Manual Therapy: Gentle, hands-on techniques that alleviate pain and improve movement.Specialised Exercises: Tailored programs to strengthen muscles, enhance balance, and increase physical capabilities, positively impacting client satisfaction (Scrivener et al., 2020).Mobility Training: Strategies to enhance safe walking and movement.Balance Assessment and Fall Prevention: Comprehensive evaluations and interventions to reduce fall risks and improve stability.

Physiotherapy at Fizzio Clinics is key to maximising the benefits of My Aged Care Physio programs. By integrating our specialised services, we ensure that every client receives customised support to significantly improve their physical health. 

To illustrate the transformative effects of our physiotherapy services and the integration with My Aged Care, let’s delve into a case study of our client, John. This example showcases how we have significantly improved his quality of life through tailored interventions and supports

Case Study ~ John’s Journey to Independence

John, a 78-year-old retiree, experienced decreased mobility and increased joint pain that significantly affected his daily life. Initially, John was assessed through My Aged Care (MAC), where his need for targeted support was recognised. Based on this assessment, John was placed on the Commonwealth Home Support Programme (CHSP), which aimed to provide him with initial care and support to manage his conditions.

Under the CHSP, John began receiving physiotherapy services from Fizzio Clinics, focusing on alleviating his pain and improving his mobility through personalised therapy sessions. In the initial phase of his treatment, John received weekly physiotherapy sessions for four weeks, which included manual therapy to address his joint pain, along with mobility and strengthening exercises. Additionally, a walking assessment was conducted to tailor balance exercises specifically designed to reduce his risk of falling. After the first month, these sessions transitioned to fortnightly visits, allowing for the continuation of therapy while monitoring his progress and adjusting as needed.

Throughout the 12-session treatment cycle, John’s mobility improved noticeably, and his pain levels decreased significantly. These enhancements in his physical health enabled him to participate more actively in daily activities, significantly enhancing his quality of life.

Given John’s progress under the CHSP, it became evident that he would benefit greatly from ongoing physiotherapy. Therefore, he was transitioned to a Level 2 Home Care Package to receive more comprehensive support. This move allowed for the continuation of a maintenance physiotherapy program at Fizzio Clinics and addressed his additional care needs that had become apparent as his treatment progressed.

Now, Fizzio Clinics continues to provide maintenance physiotherapy under this package, ensuring that John’s mobility does not regress but continues improving. This sustained care is vital in helping John maintain his independence and enhancing his quality of life, allowing him to live more comfortably and actively.

Staying Active and Independent

Incorporating regular physiotherapy sessions into your CHSP or Home Care Package can prevent the need for more intensive care and help maintain a high level of independence. At Fizzio Clinics, you’re not just receiving care; you’re actively taking steps towards a healthier, more independent life.

Engage with Us

Visit our Website: Visit our website to explore our services.Join Our Community: Follow us on social media to join conversations about ageing well with physiotherapy.Book Your Consultation: Learn more about our services and book your personalised consultation to discover how you can unlock the full potential of My Aged Care.


For more detailed information and resources related to “My Aged Care” services in Australia, especially regarding physiotherapy and elderly care services, the following websites will be valuable:

My Aged Care Official WebsiteMy Aged Care

This is the official government site for all aged care services in Australia. It provides comprehensive details on how to access services, eligibility, and available care types.

Aged Care Guide Aged Care Guide

This is a useful resource for comparing different care options and providers in Australia. It also offers advice on navigating the aged care system and tips for seniors and their families.

COTA AustraliaCouncil on the Ageing Australia

COTA promotes the welfare and rights of older Australians. The site provides policy updates, practical information on aged care services, and advocacy tools.

Aged & Community Services AustraliaACSA

ACSA represents not-for-profit retirement living, housing, and aged care service providers. It offers insights into the sector’s latest news and developments, policy advocacy, and educational resources.

These sites can offer further insights, practical advice, and up-to-date developments in aged care services, helping you or your loved ones make informed decisions about care options and providers.

Interested to learn more?

For personalised guidance through the My Aged Care funding options and to discover how our physiotherapy services can be tailored to your specific needs, we encourage you to contact us at Fizzio Clinics. 

Our friendly and knowledgeable team is dedicated to assisting you in navigating the complexities of aged care to ensure you receive the best possible support and care. You can reach us by phone, email, or by filling out the contact form below. We also welcome you to visit our clinic to discuss your options in person, where you can experience the warm and caring environment we provide for all our clients. Let us help you maintain your independence and enhance your quality of life.


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